Terms and conditions

Making a purchase could not be safer or easier with Complete Care Shop.

We fully comply with E-Commerce Regulations and the Consumer Rights Act. You will find our address, VAT number and company registration at the bottom of every page of this website.

Complete Care Shop strives to give all our customers a 5 Star Performance - you can view impartial customer feedback on Trustpilot and we are members of the British Healthcare Trades Association (BHTA), which is Britain's longest established healthcare trades association. We have signed up to the BHTA Code of Practice. Under the Consumer Rights Act 2015, you are entitled to cancel items and receive refunds or repairs or replacements - these details are covered more on our returns page. Any refunds will be made within 30 days of an order cancellation.

Under the Consumer Rights Act 2015, you have 14 days from receiving your order to change your mind and get a full refund. With our No Quibble Guarantee, we give you more time with 30 days as we recognise that many of our customers need to take into account hospital stays or similar circumstances. Please see more details about what this covers on our returns page.

Please browse our store through the categories until you find a product you would like to purchase. Click "ADD TO BASKET" or "BUY NOW" and that will add that item into your shopping basket. You can continue to shop for more items or Checkout which will take you through the payment process. When you are ready to checkout, make sure you are in the Shopping Basket page ('View Basket') and you will be asked for a few details that we need to be able to complete the order. This starts with asking if you are eligible for VAT relief. You can either use your own PayPal or Amazon accounts to provide your details and pay or if paying by card, we ask for your contact details and the billing address - you can also enter a separate delivery address if you wish.

We accept Visa and MasterCard Debit and Credit Cards, PayPal Express and Amazon Payments. Cards are processed by PayPal, giving you the best possible security and peace of mind. No card details are recorded or kept at Complete Care Shop.

If you experience any difficulties or make a mistake in your order and cannot correct it in the shopping basket, please do contact us by phone or email and we will make sure everything is put right for you.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please be assured that all of this is extremely rare!

In all cases of dispute the law which is applied is that of England.

Please also view further specific conditions relating to our returns policy and delivery information.

This web site is owned and operated by Complete Care Shop who are completely dedicated to your total satisfaction. You can click here to view our customer testimonials via Trustpilot - this is an impartial feedback service and we would like to thank everyone who has left a review. If you have any suggestions or comments or if you need to contact us, please email us using the contact link on any shop page or use the details below.

We reserve the right to remove any promotion on the completecareshop.co.uk website at any time and with prior notice.

Maximum 1 order discount per person. Anyone trying to circumvent this rule by using alternative details, bulk quantities made from trade, consumer groups or third parties will not be accepted. If it becomes apparent that an order is being made by any of these users or any automated means, that order will be disqualified from the promotional activity and cancelled.

Some products that require an assessment or that are fulfilled by a 3rd party are exempt from price promotions unless specifically stated otherwise. This includes our premium delivery service and specialist wheelchair products.

10% off no minimum spend
The correct discount code must be entered at the basket page to redeem. Excludes delivery cost. 

The offer cannot be used in conjunction with any other discount codes and the discount code can only be used once. This offer is not available on products that require an assessment or that are fulfilled by a 3rd party. This includes our specialist wheelchair products.

We reserve the right to withdraw the offer without prior notice. All orders subject to availability.

10% off on orders over £50
The correct discount code must be entered at the basket page to redeem. This offer is applicable on orders £50 or over, excluding delivery cost and any products that require an assessment or that are fulfilled by a 3rd party. This includes our specialist wheelchair products.

The offer cannot be used in conjunction with any other discount codes and the discount code can only be used once. 

We reserve the right to withdraw the offer without prior notice. All orders subject to availability.

Free Hand Sanitiser with every order promotion

We will endeavor to include a free bottle of 50ml hand sanitiser into every order placed via the website while stocks last. Due to operational restrictions in the way items are pre-packaged it may mean that it was not be possible to include the gift.

Should you have a complaint, please call our Customer Services team to discuss in the first instance. If you are not satisfied, then please send an email to [email protected] and include the word "Complaint" in the subject line. That will then be dealt with by a Manager and our dedicated team will conduct a thorough investigation into your complaint.

Should you feel that we have not handled a complaint well for you, then as we are members of the BHTA, we are also a willing participant in their complaints and mediation and arbitration process. This therefore provides you and Complete Care Shop with an Alternative Dispute Resolution. We are happy to supply their contact details to approach for mediation. We will participate in any mediation that you wish to be involved in.

Complete Care Shop
330 Four Oaks Road
Walton Summit Centre
Preston
PR5 8AP

Tel: 03330 160 000
Email: [email protected]

Complete Care Shop is a trading style of Nottingham Rehab Limited which is registered in England and Wales No. 1948041 to Sherwood House Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB
VAT registration No. GB156919571

Complete Care Shop (as a trading name of NRS Healthcare), is pleased to be working with Paypal Credit to offer finance payment options to help you spread the costs of a purchase for up to 24 months.

Paypal Credit is available on purchases over £99 and individual products over this amount will automatically show the finance options available to you while shopping online.

Complete Care Shop is an appointed representative of Mark Bates Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised and regulated by the Financial Conduct Authority. Number: 308390

As part of our Price Checked campaign, we will be checking the prices of 500 essential products each week against a variety of other brands.

Please be aware that due to this, prices are subject to change on a weekly basis. The price you pay will be the one seen at the point of ordering even if the price of the item later decreases.